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Poll

Do you like the site changes - including the new theme?

I love it!
5 (35.7%)
Ehh, its alright I guess
4 (28.6%)
Give me back the old one!
2 (14.3%)
Give me back the old theme with the new layout
3 (21.4%)

Total Members Voted: 14

Voting closed: July 28, 2008, 03:29:16 PM

Author Topic: Site Update  (Read 16041 times)

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Offline WadeJ

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Re: Site Update
« Reply #25 on: June 29, 2008, 10:10:28 PM »
Update on the slowness:

My host provider (IpowerWeb) is aware of the problem and is working to resolve the problem on the slowness.

In my opinion, things were rocking when they migrated us to the new server.  THEN, they moved way too many other customers onto the shared servers which killed our performance.  It seems to go through cycles where its fast and then it completely dies.  This indicates somebody else on the same server is doing something very intensive throughout the day.

So hopefully they fix it soon  - or I'll be changing host providers lol

As for the theme box, sorry guys, I goofed the permissions!!  I'll probably fix that tomorrow.  I had no intention of making everybody stick with this theme.  I'm glad the new layout works for most of you though.

Offline GADVwow

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Re: Site Update
« Reply #26 on: June 29, 2008, 10:22:04 PM »
Yay, the blue is back!  Much more restful!  And not like a Cedar Fair coaster/porn site (is there a difference?)

Offline Dubya91

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Re: Site Update
« Reply #27 on: June 30, 2008, 12:20:51 AM »
Hahaha, good one GADVwow

Now my eyes are relaxed and i dont feel as stressed
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Offline WadeJ

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Re: Site Update
« Reply #28 on: June 30, 2008, 11:58:47 AM »
Um, crap... sorry about the number of smilelys.  I'll be combing through to reduce this list a tad bit.  Or figure out a way to only show the first 20 or something LOL

Btw- currently only the original blue ones actually display.  I'm working on it but unfortunately have a meeting to get to.

So don't bother with the new ones yet.

 ;D :D ;) :) :o 8) ::) :P :-[ :-\ :'( :vampire[1]:
« Last Edit: June 30, 2008, 12:30:27 PM by WadeJ »

Offline PcMan

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Re: Site Update
« Reply #29 on: June 30, 2008, 03:41:09 PM »

I noticed in the posting page that after the smileys  there are about 100 words
here is an example  some have 4 letter words  :o

assassin[1]  banned[1]  beee[1]  beta[1]  blush2[1]  brunette[1]  derisive[1]  dirol[1]  fan_1[1]  flood[1]  fool[1]  fuk[1]  good[1]  grin[2]  haha[1]  heart_smiley[1]  help[2]  hi[1]  hunter[1]  jester[1]  king[1]  kiss[1]  lazy2[1]  lazy3[1]  lazy[1]  lol[1]  love-smiley-086[1]  love1[1]  mamba[1]  mda[1]  meeting[1]  meowth[1]  moil[1]  nea[1]  new_russian[1]  nhl2[1]  nhl3[1]  nhl[1]  nhl_checking[1]  nhl_crach[1]  nhl_fight[1]  no2[1]  no[1]  nono[1]  not_i[1]  nyam[1]  offtopic[1]  ok[1]  op[1]  orc[1]

Yo

Offline WadeJ

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Re: Site Update
« Reply #30 on: June 30, 2008, 03:51:11 PM »
As I said above, don't try the new ones yet!!!

Offline Ogolo

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Re: Site Update
« Reply #31 on: July 06, 2008, 11:25:50 AM »
Site has been very slow and got the message:

Connection Problems
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later.

Several times..Seems like the server they put us on is overworked.

Offline GADVwow

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Re: Site Update
« Reply #32 on: July 06, 2008, 11:56:50 AM »
It just took over 45 seconds to load this page....

Offline WadeJ

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Re: Site Update
« Reply #33 on: July 06, 2008, 02:53:16 PM »
If I continue getting no results, I'll start posting the transcripts of my online chat sessions with our sucky host, IpowerWeb.  It gets rather nasty at times.  They give me the same crap every single time.  I just logged another ticket this morning and as usual, when they check everything is fine.

Ken, that error you get I also get via email everytime it happens.  So I have a record of it each and every time it happens :D

Offline Dubya91

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Re: Site Update
« Reply #34 on: July 06, 2008, 02:53:25 PM »
^ Agreed, the pages have been loading painfully slow
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Offline WadeJ

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Re: Site Update
« Reply #35 on: July 06, 2008, 03:11:42 PM »
And now its flying again.  go figure.  They must be reading our posts lol

Offline WadeJ

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Re: Site Update
« Reply #36 on: July 07, 2008, 09:40:00 AM »
Well, its just my luck that apparantly we aren't alone in the issues with migrating to the new servers.

Imagine my surprise when I looked them up on the BBB's website to find this:

Quote
Customer Experience

Based on BBB files, this company has an unsatisfactory record  BBB Definition:

unsatisfactory  record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern  BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
 of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.
 with BBB due to one or more unresolved  BBB Definition:

unresolved - The company failed to resolve the complaint issues.
 complaint(s). However the business has resolved  BBB Definition:

resolved - The company resolved the complaint issues.
 most complaints presented by BBB.

Ipowerweb is currently transitioning its customers to a new platform. This maneuver is expected to be performed with minimal disruption. In the instance that some customers experience issues, the company has conducted special training for its customer and technical service staff to address such potential situations. Should customers need to report  BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues  BBB Definition:

advertising  issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.
 or other information that results from activity conducted by the BBB.
 any difficulty during this transition, Ipowerweb requests its customers call 888-511-4678 for assistance prior to filing a report  BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues  BBB Definition:

advertising  issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.
 or other information that results from activity conducted by the BBB.
 with the BBB.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The BBB processed a total of 388 complaints about this company in the last 36 months, our standard reporting period. Of the total of 388 complaints closed in 36 months, 281 were closed in the last year.

Contract Issues  BBB Definition:

Contract  Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.
 
   Resolved  BBB Definition:

Resolved - The company resolved the complaint issues.
 
      5 -  Company resolved  BBB Definition:

resolved - The company resolved the complaint issues.
 the complaint issues. The consumer acknowledged acceptance to the BBB.
      3 -  Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
      3 -  Company resolved  BBB Definition:

resolved - The company resolved the complaint issues.
 the complaint issues, but not within the BBB's timeframe.
   Administratively Closed  BBB Definition:

Administratively  Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
 
      4 -  BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
   
Billing or Collection Issues  BBB Definition:

Billing  or  Collection  Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.
 
   Resolved  BBB Definition:

Resolved - The company resolved the complaint issues.
 
      27 -  Company resolved  BBB Definition:

resolved - The company resolved the complaint issues.
 the complaint issues. The consumer acknowledged acceptance to the BBB.
      2 -  Company offered a partial (less than 100%) settlement which the consumer accepted.
      14 -  Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
      25 -  Company resolved  BBB Definition:

resolved - The company resolved the complaint issues.
 the complaint issues, but not within the BBB's timeframe.
   Administratively Closed  BBB Definition:

Administratively  Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
 
      5 -  BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
      8 -  BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
   
Sales Practice Issues  BBB Definition:

Sales  Practice  Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.
 
   Resolved  BBB Definition:

Resolved - The company resolved the complaint issues.
 
      6 -  Company resolved  BBB Definition:

resolved - The company resolved the complaint issues.
 the complaint issues. The consumer acknowledged acceptance to the BBB.
      1 -  Company offered a partial (less than 100%) settlement which the consumer accepted.
      4 -  Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
      3 -  Company resolved  BBB Definition:

resolved - The company resolved the complaint issues.
 the complaint issues, but not within the BBB's timeframe.
      1 -  Company resolved  BBB Definition:

resolved - The company resolved the complaint issues.
 the complaint issues, but not within the BBB's timeframe. The Complainant did not acknowledge acceptance to the BBB.
   Administratively Closed  BBB Definition:

Administratively  Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
 
      1 -  BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
      1 -  BBB determined that while the company addressed the complaint issues, the complainant was dissatisfied and the matter was outs
ide the BBB Rules of Arbitration  BBB Definition:

Arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp
.
      2 -  BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
   
Delivery Issues  BBB Definition:

Delivery  Issues - Claims alleging delayed delivery of ordered merchandise.
 
   Resolved  BBB Definition:

Resolved - The company resolved the complaint issues.
 
      2 -  Company resolved  BBB Definition:

resolved - The company resolved the complaint issues.
 the complaint issues. The consumer acknowledged acceptance to the BBB.
      3 -  Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
      3 -  Company resolved  BBB Definition:

resolved - The company resolved the complaint issues.
 the complaint issues, but not within the BBB's timeframe.
   Administratively Closed  BBB Definition:

Administratively  Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
 
      1 -  BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
      1 -  BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
   
Repair Issues  BBB Definition:

Repair  Issues - Claims of alleged incorrect diagnosis of a problem, delay in completion of repair, or inferior workmanship.
 
   Resolved  BBB Definition:

Resolved - The company resolved the complaint issues.
 
      2 -  Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
      1 -  Company resolved  BBB Definition:

resolved - The company resolved the complaint issues.
 the complaint issues, but not within the BBB's timeframe.
   Administratively Closed  BBB Definition:

Administratively  Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
 
      1 -  BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
   
Service Issues  BBB Definition:

Service  Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
 
   Resolved  BBB Definition:

Resolved - The company resolved the complaint issues.
 
      44 -  Company resolved  BBB Definition:

resolved - The company resolved the complaint issues.
 the complaint issues. The consumer acknowledged acceptance to the BBB.
      36 -  Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
      29 -  Company resolved  BBB Definition:

resolved - The company resolved the complaint issues.
 the complaint issues, but not within the BBB's timeframe.
   Unresolved  BBB Definition:

Unresolved - The company failed to resolve the complaint issues.
 
      1 -  Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
   Administratively Closed  BBB Definition:

Administratively  Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
 
      11 -  BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
      10 -  BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
      1 -  The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.
   
Customer Service Issues  BBB Definition:

Service  Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
  BBB Definition:

Customer  Service  Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.
 
   Resolved  BBB Definition:

Resolved - The company resolved the complaint issues.
 
      29 -  Company resolved  BBB Definition:

resolved - The company resolved the complaint issues.
 the complaint issues. The consumer acknowledged acceptance to the BBB.
      19 -  Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
      12 -  Company resolved  BBB Definition:

resolved - The company resolved the complaint issues.
 the complaint issues, but not within the BBB's timeframe.
   Unresolved  BBB Definition:

Unresolved - The company failed to resolve the complaint issues.
 
      1 -  Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
   Administratively Closed  BBB Definition:

Administratively  Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
 
      23 -  BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
      2 -  BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
   
Guarantee or Warranty Issues  BBB Definition:

Guarantee  or  Warranty  Issues - Claims alleging failure to honor the terms regarding guarantees or warranties.
 
   Resolved  BBB Definition:

Resolved - The company resolved the complaint issues.
 
      1 -  Company resolved  BBB Definition:

resolved - The company resolved the complaint issues.
 the complaint issues. The consumer acknowledged acceptance to the BBB.
   Administratively Closed  BBB Definition:

Administratively  Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
 
      1 -  BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
   
Product Issues  BBB Definition:

Product  Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.
 
   Resolved  BBB Definition:

Resolved - The company resolved the complaint issues.
 
      4 -  Company resolved  BBB Definition:

resolved - The company resolved the complaint issues.
 the complaint issues. The consumer acknowledged acceptance to the BBB.
      4 -  Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
   Administratively Closed  BBB Definition:

Administratively  Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
 
      1 -  BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
      4 -  BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
   
Refund or Exchange Issues  BBB Definition:

Refund  or  Exchange  Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.
 
   Resolved  BBB Definition:

Resolved - The company resolved the complaint issues.
 
      6 -  Company resolved  BBB Definition:

resolved - The company resolved the complaint issues.
 the complaint issues. The consumer acknowledged acceptance to the BBB.
      6 -  Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
      5 -  Company resolved  BBB Definition:

resolved - The company resolved the complaint issues.
 the complaint issues, but not within the BBB's timeframe.
   Administratively Closed  BBB Definition:

Administratively  Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
 
      3 -  BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
      2 -  BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
   
Issue Not Defined 
   Resolved  BBB Definition:

Resolved - The company resolved the complaint issues.
 
      1 -  Company resolved  BBB Definition:

resolved - The company resolved the complaint issues.
 the complaint issues. The consumer acknowledged acceptance to the BBB.
      1 -  Company resolved  BBB Definition:

resolved - The company resolved the complaint issues.
 the complaint issues, but not within the BBB's timeframe.
   Administratively Closed  BBB Definition:

Administratively  Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
 
      2 -  BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
   

Offline WadeJ

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Re: Site Update
« Reply #37 on: July 09, 2008, 12:02:53 PM »
I just opened a last a final ticket in an attempt to get this resolved.  They just seem to keep saying that everything is fine when they check the site.  Apparantly they have no clue how to go back and review logs?  Either the server itself has issues or there is somebody else on the same shared box that is slamming it with queries.

If this one doesn't get us anywhere I'll be looking for another host to migrate to.

Offline Dubya91

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Re: Site Update
« Reply #38 on: July 09, 2008, 05:19:20 PM »
Ive seen Updates down at times because of the server issues....
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Offline WadeJ

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Re: Site Update
« Reply #39 on: July 10, 2008, 12:52:36 PM »
Just got a email that claims they "fixed" the problem.  Lets see how this goes...

Offline WadeJ

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Re: Site Update
« Reply #40 on: July 10, 2008, 08:13:08 PM »
The site does seem better now.  Please post any sucky load times here.  During peak hours, I think 5-10 seconds is acceptable.

Offline Ogolo

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Re: Site Update
« Reply #41 on: July 10, 2008, 10:52:20 PM »
Agree...Load times are much better.  I wonder what the did.

Offline Dubya91

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Re: Site Update
« Reply #42 on: July 11, 2008, 01:05:21 AM »
Much much better, im satisfied!

At 2AM, I should not have to wait a long time to view pages
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Offline Ogolo

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Re: Site Update
« Reply #43 on: July 14, 2008, 05:49:58 PM »
It still seems to get very very slow at times and then be ok.
Something still isn't right out there in Ipowerweb server land.

Offline darkridedan

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Re: Site Update
« Reply #44 on: July 14, 2008, 06:48:59 PM »
Wade, I never received this message before, but I got the "Connection Problems
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later. " message.

I wonder if it has anything to do with the heavy picture trip reporty. We seems to have the most pictures in trip reports than any other site I have ever read, except maybe for TPR
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Offline WadeJ

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Re: Site Update
« Reply #45 on: July 14, 2008, 07:13:57 PM »
Nope.  It's SQL.  Most of the pictures are hosted offsite which doesn't affect Updates.  Thanks for posting it though Dan.  I'm nagging them every single time its reported.

Offline WadeJ

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Re: Site Update
« Reply #46 on: July 22, 2008, 12:19:12 PM »
I've started to investigate other hosts to migrate us to with better performance.  I have to take many factors into consideration so please be patient with this crap called IPOWERWEB while I go through our options.

Just in case the site gets the axe due to me harrassing them so much,  I've been doing frequent backups so that we don't lose anything :D

Offline rjholla2003

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Re: Site Update
« Reply #47 on: July 22, 2008, 02:24:00 PM »
Yeah.  It's pretty annoying when I go to update queue times while visiting, just to end up with errors.
Peep the concept, you've got progress, you've got congress
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Offline WadeJ

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Re: Site Update
« Reply #48 on: July 23, 2008, 10:20:55 AM »
This morning I applied a few tweaks to SMF to improve performance on slower shared hosts.  While it seems great right now, only time will tell if it actually did something.

Offline WadeJ

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Re: Site Update
« Reply #49 on: July 24, 2008, 03:08:41 PM »
Just made some addtional changes with my host provider (about 10 minutes ago in case you were disconnected) and it seems to have helped.  We'll see if it lasts beyond a few hours though.

At least they are actually working with me now :).